A Client Satisfaction Survey is a solid thing to send to a client when the job is completed. Doing it in-person is exceptional – emailing them a simple and professional survey is next best.
We want to ask them to rate us on our sales process, how problems were handled, and their thoughts on the schedule, budget and jobsite cleanliness.
As I see these surveys roll in (I’m CC’d on a lot of the surveys that my remodeling clients get back from their clients) – I see comments that we can print out and share with our team – I see trends in areas where they are struggling – I see sentences that can be repurposed as testimonials – I see referrals that they have for us (there’s an area for that at the bottom.)
We get feedback to help us ensure that the client is fully thrilled with their project and their experience.
One of the benefits of being a member of Remodelers Circle is that you receive a customized Client Satisfaction Survey (and two other surveys that are helpful to use at other times in the process) with your logo and branding ($150/value)
Groups are kicking off in April. Let me know if you’d be interested (or if you have any questions.)