One of the benefits of being a part of a Remodel Your Marketing client is access to post-job surveys that help encourage clients to leave reviews on your Google Business page.
If customers answer that, on a scale from 1-10, they consider themselves likely to refer you to friends and family at a 9 or higher, it prompts them to copy and paste part of their review into your Google Business page.
Because the process is so simple and requires minimal effort, there has been an increase in Google reviews because of this survey. Recently, one of my clients, Bencar Building Systems, had a client leave the following comments and rating.
As soon as they finished the survey, their “Thank You for Completing This Survey” page provided their kind words, in a way that was easy to copy and paste, and prompted them to do just that and leave a review on Bencar’s Google Business Page.
Because it was simple and easy to quickly grab what they had written and share it in the link provided to the Google Reviews, they immediately did so.
This is one example of how consistent follow-up with clients after a job is complete can help create new referral business for yourself.
The client has committed themselves as likely to refer you to friends and family and publically shared something positive about the work you did for them. Not only that, but now those searching for remodelers in their area will see the positive reviews and photos left by those Bencar has previously worked with, making them more likely to choose Bencar over Joe Shmoe with few or no Google reviews.
Sending post-job surveys is a simple, automated process that not only helps you and your team improve but also helps generate reviews for your Google Business page and other social media profiles.
I hope this tip helps reaffirm your commitment to securing valuable Google reviews!
If you’re not currently sending out a survey and getting feedback at the end of your projects, reach out and ask us for more details on how we can help you with this.